Support FAQs

Getting a quote is fast and free. Simply select your product, choose your size, paper stock, quantity, and finish; an instant price will appear. You can also contact our team directly for custom or large-format jobs.

A digital proof is available, but it must be selected during the ordering process — if you don't opt in, your files will go straight to production. Look for the proof option at checkout and make sure it's selected if you'd like to review your artwork before we print.

Please note: If proofing is not selected at checkout, your order will proceed directly to print. We recommend always selecting a proof to avoid errors.

Yes, printed samples are available for most products. This is a great option if you'd like to check colour accuracy or paper feel before committing to a full run. Sample lead times vary, contact us for details.

Same day delivery is available for select products in metro areas, subject to type of product and if artwork proofing being approved by a cut-off time. Get in touch with us to confirm availability.

Minimums vary by product. Many items start from as few as 25 copies, while others may start at 100 or 250. The minimum for each product is displayed clearly on its order page.

Standard turnaround is 3–5 business days from proof approval, depending on the product. Lead times are on product pages. Please check before you confirm your order to avoid disappointment.

Yes, we offer express options (1–2 business days) and same-day turnaround are available on many products. Select your preferred turnaround when checking out, or call us if your deadline is urgent to avoid disappointment and to confirm.

We deliver Australia-wide via tracked courier. Orders can also be collected from our print facility if you prefer. Shipping costs and estimated delivery dates are shown at checkout based on your postcode.

Absolutely. Our in-house design team can create or refine artwork for you, whether you need a simple layout tweak or a complete design from scratch. Please note that design assistance is charged as a separate fee from your print order, and the quote will be provided before any work begins.

Yes. Your approved artwork is securely stored in your account so reordering is a breeze. No need to re-upload or re-approve. Simply select your previous order and update the quantity.

If you have a concern with your order, please reach out to our customer support team within 7 days of receiving it and we will investigate the matter thoroughly. Our team will review the details of your order and work with you to find the best path forward.

Please note that outcomes are assessed on a case-by-case basis following our investigation.