If You Know What You Want To Order:
1. Navigate your way through our products from the menu of items and choose your product(s).

2. Generate an instant quote to see pricing.

3. Choose your chosen product(s)/quantity and add it to your cart If you have more than one kind for a particular product, order based on the quantity you want of each kind ie: 500 (kind 1) 500 (kind 2) you would add the 500 qty twice or contact us for help.

4. Once you check out you will need to create a user profile or log in. Upload your Print Ready PDF artwork, If you have requested to receive a proof you should receive it within 24 hours. You will need to approve your proof via return email to our Graphics team. Once approved HPP will take care of the rest.

If You Can't Find The Product(s) You Need:
1. We can virtually print anything, but our complete range of products are not always uploaded onto our online store for a range of reasons.

2. Rest assured, you can simply contact our friendly support team and ask about the product you need. We will more than likely be able to print whatever it is you are after.

To Re-Order Products
You can easily re-order products from your account with us, or simply contact us (email or phone) to arrange a re-order.

How Are Your Prices So Low?
We are fully equipped with the latest in print technology and operate with an integrated workflow. This enables us to print onsite at less cost.

What Payment Methods Do You Accept?
We accept payment by credit card and direct deposit (please contact us if you need to direct deposit). For credit card payment we accept Visa and MasterCard.

To Upload Your Artwork
For all products online, artwork needs to be sent to HPP in a Print Ready format. Before ordering, you will be prompted to select one of the below:

- Artwork is Print Ready (as per HPP file preparation guidelines)
- Make Print Ready (HPP will need to help setup your file)
- Design Required (HPP - with the assistance of a brief - will create your artwork)

If you require your product designed by the HPP design studio we recommend getting in touch with the team before ordering. You can still order online without artwork, however in order to proceed to print; something will need to be uploaded. (Perhaps you could upload a print quality PDF document of your business logo). 

If You Need Guidelines or Templates
Please refer to our Guidelines & Templates page to find a growing list of artwork guidelines/templates that can assist you in creating or proofing your own design.

Can I Change The Artwork After Paying?
If you have made a mistake with your artwork or would like to change it after ordering, please contact our team ASAP. We will be more than happy to accomodate the change free of charge if you send the request through before we start printing (usually this needs to be done within a few hours of ordering).

My Proof Email Says You Converted From RGB and Added Bleed. What Does That Mean?
RGB is a colour mode (most web images are RGB). We print in CMYK colour mode. Your file is converted so our printer understands the colour to reproduce it in print. The bleed is the part on the border of a document that gives the printer a small amount of space to account for movement of the paper. If yours did not have the allocation, it has had been added to prepare it for print.

Delivery
When entering delivery details, please ensure a person will be available at the address to sign for the goods from a courier driver during standard business hours being Monday – Friday, 9am – 5pm. Otherwise, please note 'authority to leave' for the goods in the comments section. If you won't be home, and there is no authority to leave, the goods will be returned to hpp. A pickup will need to be arranged from your end. To re-deliver goods at another time will incur an additional cost.

Dispatch Times
Most products normally dispatch within 3-5 working days from approval of artwork proof. However, turnaround times depend on which product(s) and quantity you choose. Some orders can take longer. Please refer to individual product information for further details relating to specific production times. 

Pick-Up Your Order
If you are in a hurry and would like to pick-up your order instead of receive it via delivery, you can arrange a time to pick it up from our Broadmeadows factory. Just let us know you would like to do this in your order notes at checkout, or contact our team to make a note of it for you.