Getting Started

Make Printing Simple

Our aim is make this process as easy as possible for you, but if you are having difficulty with your order please get in touch and we will be more than happy to help you guide you through the ordering process. 

If you know what you want to order:

  1. Navigate your way through our products from the menu of items and choose your product(s).
  2. Generate an instant quote to see pricing. 
  3. Choose your chosen product(s)/quantity and add it to your cart
  4. If you have more than one kind for a particular product, order based on the quantity you want of each kind ie: 500 (kind 1) 500 (kind 2) you would add the 500 qty twice or contact us for help.
  5. Once you check out you will need to create a user profile or log in.
  6. Upload your Print Ready PDF artwork, If you have requested to receive a proof you should receive it within 24 hours.
  7. You will need to approve your proof via return email to our Graphics team. Once approved HPP will take care of the rest.
Artwork Upload

For all products online, artwork needs to be sent to HPP in a Print Ready format. Before ordering, you will be prompted to select one of the below

  1. Artwork is Print Ready (as per HPP file preparation guidelines)
  2. Make Print Ready (HPP will need to help setup your file)
  3. Design Required (HPP - with the assistance of a brief - will create your artwork)

If you require, your product designed by the HPP design studio we recommend getting in touch with the team before ordering. You can still order online without artwork, however in order proceed to print; something will need to be uploaded. (Perhaps you could upload a print quality PDF document of your business logo). 

Delivery:

Orders in Melbourne, Sydney and Adelaide Metro areas receive free delivery. When entering delivery details, please ensure a person will be available at the address to sign for the goods from a courier driver during standard business hours being Monday – Friday, 9am – 5pm. Otherwise, please note  'authority to leave' for the goods in the comments section.  If you won't be home, and there is no authority to leave, the goods will be returned to hpp. A pickup will need to be arranged from your end.
To re-deliver goods at another time will incur an additional cost.

Turnaround Times:

Most products normally dispatch within 3-5 working days from approval of artwork proof. However, turnaround times depend on which product(s) and quantity you choose. Some orders can take longer. Please refer to individual product information for further details relating to specific production times. 

Other things you may like to know

Why are your prices so cheap?

We are fully equipped with the latest in print technology and operate with an integrated workflow. This enables us to print onsite at less cost.

How do I setup my artwork?

Please refer to the Artwork Setup Guide on our website, if you cannot create or setup your print ready artwork, we can set it up for you. This however will be at a rate of $90 per hour. We will provide you the final print ready files and you can upload that when placing you order.

Do you deliver? Or can I pick-up my order?

We deliver Australia wide. Online orders receive FREE Melbourne, Sydney and Adelaide Metro delivery. Alternatively, for a quicker turn-around you may pick up you order from our Broadmeadows factory.

What is your turn-around time?

Different products take varying times to complete. You can contact our office today to ask the general production time of your item. If you have an urgent need for an item, call us to assess the time it will take to get your order to you when you need it.  We also offer next day dispatch for some products, however you will need to contact a member of our sales team to see if it is applicable. This may cost a little bit extra. 

What payment methods do you accept?

We accept payment by credit card and direct deposit. For credit card payment we only accept Visa and MasterCard.

How can I see my printing before print?

If you have opted to receive a proof, we will generate a low resolution digital proof of your artwork to send for approval via email. Your file will pass a pre-flight check before printing, RGB will be converted to CMYK. Images will need to pass a minimum 150dpi test to be suitable. You will need to approve via email before your artwork is sent to print.

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