Make Printing Simple
Our aim is make this process as easy as possible for you, but if you are having difficulty with your order please get in touch and we will be more than happy to help you guide you through the ordering process.
If you know what you want to order:
- Navigate your way through our products from the menu of items and choose your product(s).
- Generate an instant quote to see pricing.
- Choose your chosen product(s)/quantity and add it to your cart
- If you have more than one kind for a particular product, order based on the quantity you want of each kind ie: 500 (kind 1) 500 (kind 2) you would add the 500 qty twice or contact us for help.
- Once you check out you will need to create a user profile or log in.
- Upload your Print Ready PDF artwork, If you have requested to receive a proof you should receive it within 24 hours.
- You will need to approve your proof via return email to our Graphics team. Once approved HPP will take care of the rest.
For all products online, artwork needs to be sent to HPP in a Print Ready format. Before ordering, you will be prompted to select one of the below
- Artwork is Print Ready (as per HPP file preparation guidelines)
- Make Print Ready (HPP will need to help setup your file)
- Design Required (HPP - with the assistance of a brief - will create your artwork)
If you require, your product designed by the HPP design studio we recommend getting in touch with the team before ordering. You can still order online without artwork, however in order proceed to print; something will need to be uploaded. (Perhaps you could upload a print quality PDF document of your business logo).
Orders in Melbourne, Sydney and Adelaide Metro areas receive free delivery. When entering delivery details, please ensure a person will be available at the address to sign for the goods from a courier driver during standard business hours being Monday – Friday, 9am – 5pm. Otherwise, please note 'authority to leave' for the goods in the comments section. If you won't be home, and there is no authority to leave, the goods will be returned to hpp. A pickup will need to be arranged from your end.
To re-deliver goods at another time will incur an additional cost.
Most products normally dispatch within 3-5 working days from approval of artwork proof. However, turnaround times depend on which product(s) and quantity you choose. Some orders can take longer. Please refer to individual product information for further details relating to specific production times.