Why are your prices so cheap?
We are fully equipped with the latest in print technology and operate with an integrated workflow. This enables us to print onsite at less cost.
How do I setup my artwork?
Please refer to the Artwork Setup Guide on our website, if you cannot create or setup your print ready artwork, we can set it up for you. This however will be at a rate of $90 per hour. We will provide you the final print ready files and you can upload that when placing you order.
Do you deliver? Or can I pick-up my order?
We deliver Australia wide via courier. Please arrange for someone to be available to collect, or give authority to leave your print delivery. Alternatively, for a quicker turn-around you may pick up you order from our Broadmeadows factory.
What is your turn-around time?
Different products take varying times to complete. You can contact our office today to ask the general production time of your item. If you have an urgent need for an item, call us to assess the time it will take to get your order to you when you need it. We also offer next day dispatch for some products, however you will need to contact a member of our sales team to see if it is applicable. This may cost a little bit extra.
What payment methods do you accept?
We accept payment by credit card and direct deposit. For credit card payment we accept Visa and MasterCard.
How can I see my printing before print?
If you have opted to receive a proof, we will generate a low resolution digital proof of your artwork to send for approval via email. Your file will pass a pre-flight check before printing, RGB will be converted to CMYK. Images will need to pass a minimum 150dpi test to be suitable. You will need to approve via email before your artwork is sent to print.
My proof email says you converted from RGB and added bleed. What does that mean?
RGB is a colour mode (most web images are RGB). We print in CMYK colour mode. Your file is converted so our printer understands the colour to reproduce it in print. The bleed is the part on the border of a document that gives the printer a small amount of space to account for movement of the paper. If yours did not have the allocation, it has had been added to prepare it for print.
Why isn't shipping information available?
You may have listed your suburb and city when uploading your address information for delivery. Our freight calculator needs your city(or suburb) to match the postcode.